Frequently Asked Questions (FAQ)
Welcome! Below are answers to the most common questions about our digital products. Because our products are digital downloads, the purchasing and usage process may be slightly different from physical products. If you have additional questions, feel free to contact us.
General Digital Product Questions
What is a digital product?
- A digital product is an item you purchase online and download instantly. No physical item will be shipped to you.
How do I receive my purchase?
- After completing your purchase, you will receive a download link on the checkout page and in your confirmation email.
What file types do your products come in?
- Most products are delivered as PDF, PNG, or JPG files. Some planners and workbooks may also be compatible with digital annotation apps.
Can I use the products on multiple devices?
- Yes. Our products are designed to work across phones, tablets, and computers, depending on the product type.
Can I share the files with others?
- No. All purchases are for personal use only unless otherwise stated. Redistribution, resale, or sharing of files is prohibited.
Do you offer refunds?
- Because digital files cannot be returned, all sales are final. However, if you experience any issues downloading or accessing your product, we will gladly assist you.
What is a digital planner?
A digital planner is a paperless planner that you can use on tablets, phones, or computers with apps that allow annotation.
What apps work with digital planners?
Popular apps include:
- GoodNotes
- Notability
- Noteshelf
- Xodo
- Samsung Notes
Can I print the planner?
- Yes. Most planners are provided in print-friendly PDF format so you can print them if desired.
Are the planners dated or undated?
- This depends on the planner. Check the product description to see if the planner is dated or reusable/undated.
Do I need a stylus to use the planner?
- No, but a stylus or Apple Pencil can make writing easier when using a tablet.
What devices are the wallpapers compatible with?
Our wallpapers are designed for:
- iPhones
- Android phones
- iPads
- Android tablets
- Windows computers
- Mac computers
How do I download my wallpaper?
- After purchase, download the files and save them to your device. Then set the image as your lock screen or home screen wallpaper.
What sizes are included?
- Most wallpaper packs include multiple resolutions to fit different screen sizes.
Can I use the wallpapers on multiple devices?
- Yes! You may use the wallpaper on all of your personal devices.
Can I share the wallpapers with friends?
- No. Wallpapers are for personal use only and may not be redistributed.
What format are the eBooks delivered in?
Most eBooks are delivered as PDF's. Including our coloring books, word search puzzles, prayer book, recipe book, etc.
Can I read the eBook on my phone or tablet?
Yes. You can read the eBook on:
- Phones
- Tablets
- Computers
- E-readers that support PDFs
Can the coloring books be printed?
- Yes! Our coloring books are designed to be printed and used for physical coloring.
Can the word searches be completed digitally?
Yes. You can either:
- Print them
- Complete them digitally using a note-taking or annotation app.
Are recipe books printable?
- Yes. You may print the entire book or specific recipes.
What is printable wall art?
Printable wall art is a digital art file that you download and print yourself.
Where can I print the artwork?
You can print it:
- At home
- At a local print shop
- Through an online printing service
What sizes are included?
Our wall art is a high-resolution file, so it can be printed in many sizes, but is designed as a vertical (portrait) orientation for standard portraits and frames. The aspect ration is 4:5.
Common 4:5 Aspect Ratio
- 8x10
- 16x20
What type of paper should I use?
For best results, use:
- Cardstock
- Matte photo paper
- Premium art paper
Can I resell the artwork?
- No. The artwork is for personal use only.
What age group are these products designed for?
Most materials are designed for early childhood learners, but the recommended age range is listed on each product page or cover.
Are the workbooks printable?
Yes. Workbooks and learning cards can be:
- Printed for hands-on learning
- Used digitally on a tablet
Can teachers use these in the classroom?
- Yes! Teachers may use them in their own classroom or teaching environment.
What are digital learning cards?
- Learning cards are digital flashcards that can be viewed on phones, tablets, or computers to help children learn through repetition and visual learning.
What are learning plans?
- Learning plans provide structured guidance for teachers or homeschooling parents, helping them organize lessons and activities.
Can I reuse the materials?
- Yes! Since the files are digital, you can print them multiple times for continued practice.
Download & Technical Questions
I didn’t receive my download email. What should I do?
- Check your spam or junk folder. If you still can’t find it, contact us, and we will resend your download link.
My file won’t open. What should I do?
- Make sure you have a PDF reader or image viewer installed on your device.
Can I access my files later?
- Yes. Your download link will remain available for future access, depending on the platform used.
Still Need Help?
If you have any additional questions, please contact us, and we will be happy to assist you.
Customer Support:
We aim to respond to all inquiries within 24-48 hours.